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ZenPay - Online Payments Terms

ZenPay provides a service for Customers to make Payments to Merchants. These terms and conditions form part of an agreement executed by the Customer (referred to as you) wishing to make Payments to the Customer’s Merchant through ZenPay Pty Ltd ABN 63 056 881 942, part of the Zenith Payments group trading as ZenPay (or referred to as us). By completing and executing an agreement or usage of the service, the Customer agrees to be bound by the terms and conditions set out below (the “Terms”).

1.Definitions (as used in this agreement)

Account means the credit, debit, bank or other Account nominated or used by the Customer to make Payment to a Merchant.

Account holder means the owner or signatory of the credit, debit, bank or other Account nominated or used by the Customer.

Customer means a person who has an agreement relating to the making of Payments to a Merchant, or an entity with whom the Merchant acts. For the purposes of this agreement, it also includes any person who makes Payments via the ZenPay program on behalf of a Customer.

Customer’s Registration Form or (CRF) means an agreement between a Customer and us whereby the Customer agrees to utilise ZenPay.  For the purposes of this agreement, it also includes any electronic or paper form or Payment page the Customer or Merchant has used to make a Payment.

Merchant means the Merchant or Biller, or entity for whom the Merchant acts, to whom Payments are payable or processed using ZenPay.

Payment (or Payments) in relation to a Customer, means the amounts a Customer pays to a Merchant. For the purpose of this agreement, it also includes any other Payments made by Customers and/or processed by the Customer’s Merchant or ZenPay.

Payment Processing Fee means any Payment processing or transaction fee applied by ZenPay and paid by either the Customer or the Merchant.

ZenPay or us means the program developed by Zenpay Pty Ltd ABN 63 056 881 942 for the processing of Payments.

2. Contract

2.1 These Terms apply to any Customer from the date upon a Payment is processed using ZenPay.

2.2 These Terms do not operate to vary or affect in any way the meaning, operation and effect of any other contract to which the Customer is a party including, without limitation, the Merchant to which fees Payments are applied and any agreement regulating the use by the Customer of the card or bank Account used by the Customer to make Payments (the “Account”).

3. Your Account

3.1 The Customer is responsible for ensuring that the entity (e.g. bank or other card issuer) issuing their Account will fulfil Payments authorised by the Customer. The Customer is responsible for ensuring that they have authority to nominate the Account used to process Payments.

3.2 ZenPay is not responsible or liable in any way for any failure by any entity issuing the Account to remit Payments. The Customer acknowledges that the entity issuing the Account may not permit the use of the Account to process Payments using ZenPay. The Customer is liable for any and all expense, damage or loss incurred by ZenPay in the event of the misuse or unauthorised use of the Account by the Customer and the Customer must reimburse any such amounts to ZenPay.

3.3 In order to use the ZenPay service, the Customer must over 18 years of age, an Australian permanent resident or citizen and be the owner, operator or acting with the authorization of an Australian registered company or association, a sole trader or a partner in a business partnership.  

3.4 The Customer is responsible for ensuring that the Payment or Merchant they are paying is permitted under the terms of the Customer’s Account including prohibitions that card issuers apply to the use of the Account for the payment of finance, debt related or illegal activities. The Customer is not permitted to use the service for Payments related to; adult services, pornography, foreign exchange, share purchases, gambling, investments, mortgage payments, illegal drugs, political donations, wages, payments to the Customer or a related business entity, or any payment which is not a bona fide payment as a result of a legitimate business expense. ZenPay may apply additional restrictions and may amend this list at any time without notice.

3.5 The Customer is solely responsible for the provision and confirmation of correct Payment details including, but not limited to, Customer details, amount, and Payment reference.  ZenPay will not be liable for any Payments made in accordance with details provided or selected by the Customer.

 4. Payment Procedures

4.1 The Customer will be deemed to have provided unconditional authorisation for the Account to be debited or charged with Payments when: the date for Payment passes if the Customer has nominated an automatic or future-dated Payment method; the Customer initiates Payment at an electronic or online Payment terminal operated by ZenPay or the Merchant; the Customer’s Merchant initiates a Payment; the Customer replies to a SMS and/or email Payment service provided by ZenPay; and/or a Payment is initiated via the ZenPay website or support centre.

4.2 ZenPay will not be liable for any fraudulent use of the Account or any of the Payment methods described in paragraph 4.1.

4.3 Regardless of when ZenPay processes a Payment in accordance with these Terms, the Payment will not be regarded as completed unless and until the entity (e.g. a bank) issuing the Account authorises and settles the Payment according to the settlement arrangements relating to the Payment. ZenPay will not be obliged to process a Payment authorised under paragraph 4.1 after normal banking transaction times or on a day trading banks are not open for business until the next day upon which trading banks or card schemes are open for business.

4.4 The Customer releases and indemnifies ZenPay from and against any action claim, loss, proceeding, cost, liability or expense (a “Claim”) suffered or incurred by the Customer in relation to, in connection with or as a direct or indirect result of any failure by the Customer to make Payments unless that failure occurs due to a breach by ZenPay of these Terms.

4.5 As a separate, primary and severable liability, you indemnify and must keep ZenPay indemnified from and against any Claim suffered or incurred by ZenPay in relation to, in connection with or as a direct or indirect result of any Payment or purported Payment being rejected, invalidated or disputed. It is not necessary for ZenPay to seek recovery or enforce any right against any other person or incur expense, loss, or damage or make Payment before enforcing a right of indemnity conferred by these terms and conditions.

4.6 The Customer acknowledges that any Payments made under this agreement that are subsequently disputed or reversed or which ZenPay is required to refund by the entity issuing the Account, will not be forwarded to, or may be recalled from, the Merchant and the Customer will be obliged to remake any such Payment due under the terms of the Customer’s agreement with the Merchant. Should ZenPay be unable to recall or recover funds that have been disputed or reversed, the Customer is responsible and liable for Payment to ZenPay of the outstanding funds.

4.7 ZenPay will make available a tax invoice complying with GST legislation via the ZenPay website.

5. Cancellation or Stopping Payments

5.1 The Customer is responsible for advising ZenPay or altering their ZenPay Payment settings if Payment ceases to be payable and/or the Customer wishes to withdraw any Authorisation given (or deemed to be given) according to paragraph 5.3 (an “Authorisation”).

5.2 The Customer acknowledges that any Payments received by ZenPay (other than any Payment Processing Fee and other fees charged directly by ZenPay) are remitted by ZenPay to the Merchant and, accordingly, any Payments that exceed the amount due by the Customer to Merchant must be recovered directly by the Customer from the Merchant. The Customer releases and indemnifies ZenPay from and against any dispute or claim arising from any Payment that is not actually due and/or payable. The Payment Processing Fee and other fees charged directly by ZenPay are not refundable under any circumstances.

5.3 The Authorisations will be deemed to continue unless and until the Customer updates their online Payment details or notifies ZenPay in writing that they are withdrawn (a “Cancellation Notice”). A Cancellation Notice may not be effective until five business days has elapsed from the date ZenPay receives it.

5.4 ZenPay can terminate or limit the Payment arrangements contained in these Terms at any time with or without notice to the Customer.

5.5 The Customer acknowledges and agrees that ZenPay has no involvement in, and no responsibility or liability for, the supply or delivery of goods or the performance of services between the Merchant and the Customer and as such, the Customer agrees that all queries, disputes or refund requests in relation to these goods or services will be taken up directly with the Merchant. The Customer further agrees not to request any bank or card issuer to stop, withdraw, dispute or refund any amount processed using the Customer’s Account. The Customer indemnifies ZenPay from any direct or subsequent loss, including administration and recovery costs, as a result of the Customer not following this terms of this schedule.

6. Privacy

6.1 ZenPay will collect, use and store any of your personal information in accordance with ZenPay’s privacy policy (as varied from time to time). Full particulars of this policy are provided with these Terms and can be viewed on the ZenPay website www.zenithpayments.com.au/ Without limiting the operation of the ZenPay privacy policy, the Customer expressly authorises ZenPay to disclose any of the Customer’s personal or Payment information to the Merchant and any other person nominated by the Merchant or to any bank, card issuer, Payment processor, rewards or loyalty program, or service provider used by ZenPay to operate ZenPay. ZenPay may use the personal information collected for the provision of service or marketing information to the Customer or the Merchant. ZenPay will use the information provided for the purpose of identifying the Customer.

7. Variations and Amendments

7.1 ZenPay may vary, delete or add (a “Change”) to these Terms (including the Payment Processing Fee and other fees) at any time. Any Change will be effective from the date ZenPay implements or posts the Change on the ZenPay website or sends notice of the change by email or by postal mail. ZenPay may not notify the Customer in any other way of any Change. A notice given by ZenPay under this paragraph will be effective on the day after it is posted. If the Customer wishes to vary any Customers’ Information (including any Authorisations), the Customer must execute and deliver a change notice by contacting ZenPay in writing.